The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.
Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.
The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.
"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.
However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.
The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.
Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.
This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
The Australian government has announced the expedited release of $6.15 billion in concessional capital to support businesses grappling with global market disruptions. This initiative is part of the National Reconstruction Fund (NRF) and includes the Economic Resilience Program, the Net Zero Fund, and the Forestry Growth Fund. - read more
Recent data indicates that Australian home loan sizes have reached unprecedented levels. For owner-occupiers, the average loan size has climbed to a record $736,259, marking a 6.1% increase month-on-month and a 10.5% rise compared to the previous year. First home buyers are also borrowing more, with the average loan reaching $607,624, up 8.5% from the previous month and 11.8% year-on-year. - read more
In December 2025, Australian credit card purchases reached a total of $38.7 billion, marking a 5.1% increase compared to the same period in the previous year. The number of transactions grew by 2.0% to 323.7 million, with the average spend per card reaching $3,151. - read more
The Australian Securities and Investments Commission (ASIC) has recently issued a cautionary notice to payday lenders, highlighting potential breaches of consumer protection laws. This follows a comprehensive review indicating that certain lenders may not be adequately safeguarding borrowers, particularly those seeking small amount credit contracts. - read more
The landscape of business financing in Australia is witnessing a notable shift, with small and medium-sized enterprises (SMEs) increasingly seeking substantial loans to fuel their growth ambitions. This rising demand is being met by non-bank lenders, who are offering more accessible and flexible funding solutions. - read more
In the evolving landscape of small and medium-sized enterprise (SME) financing in Australia, a significant shift is underway. Brokers are increasingly directing their clients towards non-bank lenders, especially for loans under $500,000. This trend underscores a growing preference for faster decision-making and streamlined application processes, which are often hallmarks of non-bank institutions. - read more
Australia's small and medium-sized enterprises (SMEs) are experiencing a period of robust growth, leading to an increased demand for financing solutions. This surge presents a lucrative opportunity for brokers to expand their revenue streams by partnering with non-bank lenders. - read more
Prospa, a leading non-bank lender specialising in small and medium-sized enterprise (SME) financing, has recently surpassed $5 billion in total funding since its inception in 2012. This significant achievement underscores Prospa's commitment to supporting Australian SMEs by providing accessible and flexible loan options. - read more
Renown Lending has announced a significant expansion of its funding pool, increasing it from $250 million to $400 million. This move aims to provide comprehensive financial support to small and medium-sized enterprises (SMEs) across all Australian states, addressing the growing demand for flexible and accessible business financing. - read more
It is no secret that the foundation of financial well-being is rooted in effective budgeting. In today's fast-paced world, where consumerism reigns, understanding how to manage one's finances has never been more crucial. Budgeting is not merely about restraining spending; it’s about creating a strategic plan that aligns with your financial goals and lifestyle. It allows individuals to gain control over their money, rather than letting their spending habits dictate their life course. - read more
Budgeting is a foundational skill in the realm of personal finance, and as crucial as setting the sails is to a captain navigating through treacherous waters. Just as steady winds propel a ship towards its destination, a well-structured budget guides individuals towards their financial goals with confidence and control. - read more
Welcome to our beginner's guide on personal loans during financial hardship. Navigating financial challenges can be overwhelming, but personal loans could serve as a viable solution. This article will cover what personal loans are, how they work, and why they might be beneficial during tough times. - read more
Credit scores play a crucial role in your financial life, influencing your ability to access loans, credit cards, and even housing rentals. In Australia, your credit score is a numerical representation of your creditworthiness, which lenders use to assess the risk of lending to you. - read more
Bad credit, often resulting from late payments, high debt levels, or other financial missteps, can feel like a major roadblock. It typically means that your credit score falls below a certain threshold and may reflect a history of financial challenges. - read more
Personal loans can be a valuable financial tool when used wisely. They can help you cover unexpected expenses, consolidate debt, or even fund major purchases. However, it's crucial to understand the implications of taking out a personal loan, especially if you have bad credit. - read more
The landscape of personal financing is broad and varied, particularly in the Australian market where individuals have access to an array of loan options. When considering lending, the fundamental distinction to comprehend is that between 'secured' and 'unsecured' loans. - read more
Budgeting is often seen as a restrictive practice, something that curtails fun and spontaneity. However, the truth is quite the contrary. Proper budgeting is a fundamental aspect of nurturing financial well-being. It's about understanding your income, controlling your spending, and ensuring that you prioritize saving and investing. A well-crafted budget can lead to a stress-free financial life by giving you a clear view of where your money is going and where you can potentially save. - read more
Smart budgeting is one of the most vital tools in maintaining and improving your financial health. It provides a clear picture of your financial situation, helping you make informed decisions about spending, saving, and borrowing. - read more
Need Help Finding a Loan?
All finance quotes are provided free (via our secure server) and without obligation. We
respect your
privacy.
Knowledgebase
Consumer Credit Code: An act of Parliament that governs the relationship that exists between borrowers and lenders.