The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.
Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.
The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.
"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.
However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.
The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.
Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.
This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.
Published:Thursday, 31st Oct 2024 Source: Paige Estritori
Please Note: If this information affects you, seek advice from a licensed professional.
The Australian Securities and Investments Commission (ASIC) has recently highlighted significant concerns regarding the practices of certain payday lenders. A comprehensive review conducted by ASIC suggests that some providers of small amount credit contracts (SACCs) may be engaging in activities that contravene consumer protection laws. - read more
Non-bank lender So Money is expanding its services to cater to Australia's burgeoning small business sector by introducing new lending solutions specifically designed for self-employed borrowers and small and medium-sized enterprises (SMEs). This strategic move aims to simplify the income verification process and provide more flexible financing options to a traditionally underserved market. - read more
The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective February 2026, APRA will implement a cap on high debt-to-income (DTI) home loans, limiting banks to issuing no more than 20% of new home loans with DTI ratios of six times or higher. This measure applies to both owner-occupier and investor loans, excluding new housing developments. - read more
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of the private lending sector, uncovering several areas of concern. The investigation revealed inconsistent and unclear reporting, downplayed risks, opaque fee structures, conflicts of interest, and poor valuation practices within the industry. - read more
In a significant development for Australia's small business sector, OnDeck Australia has reported a remarkable 246% year-on-year increase in broker-originated small business loans funded in November 2024 compared to the same month in 2023. This surge underscores a renewed confidence among small and medium-sized enterprises (SMEs) in leveraging broker channels for their financing needs. - read more
The Australian Financial Complaints Authority (AFCA) has issued a cautionary advisory to small businesses regarding the risks associated with engaging unregulated lenders. This warning comes in response to a notable increase in complaints that fall outside AFCA's jurisdiction, leaving many business owners without recourse when disputes arise. - read more
In response to Australia's burgeoning small business sector, non-bank lender So Money has unveiled new lending solutions specifically designed for self-employed borrowers and small and medium-sized enterprises (SMEs). This strategic expansion aims to simplify the income verification process and provide more flexible financing options to a traditionally underserved market. - read more
In recent years, non-bank lenders have significantly increased their presence in the Australian small and medium-sized enterprise (SME) financing sector. As of early 2025, these lenders account for 26% of smaller loans to SMEs, marking a notable shift in the financial landscape. - read more
Australian small and medium-sized enterprises (SMEs) are currently grappling with significant cashflow challenges, primarily driven by rising operational costs. Factors such as increased wages, inflation, and higher interest rates have placed considerable strain on these businesses, affecting their financial stability and growth prospects. - read more
In simple terms, a loan is an amount of money you borrow from a lender and agree to pay back over time, often with interest. Loans come in various forms and can be tailored to suit different needs, such as buying a home, financing a car, or consolidating debt. - read more
Loans can play a significant role in shaping our financial landscapes. For many Australians, they are vital tools for achieving milestones like buying a home, financing education, or starting a business. However, selecting the wrong type of loan can have a detrimental impact on your financial health, leaving you with unwanted debt and stress. - read more
Personal loans can be a valuable financial tool when used wisely. They can help you cover unexpected expenses, consolidate debt, or even fund major purchases. However, it's crucial to understand the implications of taking out a personal loan, especially if you have bad credit. - read more
Financial freedom is the ability to live life without being burdened by the stress of money woes. Imagine having enough savings to cover emergencies, living comfortably without constant financial anxiety, and even planning for retirement confidently. This is the goal many Australians strive for – a peaceful and secure life that isn't dominated by worries about bills and debt. - read more
Budgeting is often seen as a restrictive practice, something that curtails fun and spontaneity. However, the truth is quite the contrary. Proper budgeting is a fundamental aspect of nurturing financial well-being. It's about understanding your income, controlling your spending, and ensuring that you prioritize saving and investing. A well-crafted budget can lead to a stress-free financial life by giving you a clear view of where your money is going and where you can potentially save. - read more
Your credit score is much more than just a number; it's a reflection of your financial history and a determining factor in securing future loans. Understanding how bad credit can affect your loan applications is crucial in today's financial landscape. Bad credit can lead to frustration and disappointment when looking for a competitive loan offer, but don't lose heart—there are actionable steps you can take to improve your situation. - read more
Imagine being hit with an unexpected expense like a car repair or medical bill. Without a financial buffer, such surprises can wreak havoc on your budget. This is where an emergency fund plays its heroic role. - read more
Budgeting is a foundational skill in the realm of personal finance, and as crucial as setting the sails is to a captain navigating through treacherous waters. Just as steady winds propel a ship towards its destination, a well-structured budget guides individuals towards their financial goals with confidence and control. - read more
Credit scores play a crucial role in your financial life, influencing your ability to access loans, credit cards, and even housing rentals. In Australia, your credit score is a numerical representation of your creditworthiness, which lenders use to assess the risk of lending to you. - read more
Need Help Finding a Loan?
All finance quotes are provided free (via our secure server) and without obligation. We
respect your
privacy.
Knowledgebase
Refinancing: The process of obtaining a new mortgage to replace an existing one, often to secure a lower interest rate.