Small Loans Australia :: News
SHARE

Share this news item!

AFCA Leverages Enhanced Standards to Minimize Advice Complaints

AFCA Leverages Enhanced Standards to Minimize Advice Complaints

AFCA Leverages Enhanced Standards to Minimize Advice Complaints?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Financial Complaints Authority (AFCA) demonstrated significant progress in managing investment and financial advice issues in the past year.
The organization reported closing 4,118 complaints in the sector during the 2024 fiscal year, marking an impressive 82% increase in resolved cases compared to the previous year.

Interestingly, the number of new complaints AFCA received in this sector fell to 3,559, a notable decrease of 26% from the preceding year. According to its annual report, AFCA attributed this decline to the positive impact of rising educational standards and heightened professionalism within the financial advisory industry.

However, challenges persist, particularly concerning the controversial case of Dixon Advisory, which continues to contribute to overall complaints. Without the Dixon Advisory-related grievances, complaints hit an all-time low of 2,709.

Lead Ombudsman for investments and advice, Shail Singh, noted during AFCA's recent member forum that outcomes were not universally favoring complainants. For instance, one claimant involved with Dixon did not suffer harm despite following conflicted advice.

Moreover, Senior Ombudsman Patrick Hartney highlighted, “When compared to what AFCA deemed appropriate advice, the complainant was actually better off with the conflicted advice result.” Hartney explained how cookie-cutter approaches to advice might have variable impacts based on individual circumstances, proving beneficial to some despite being generally suboptimal.

The AFCA annual report further elaborated that nearly half (44%) of the complaints they handled were resolved during the "rules review" phase. This stage, where issues are examined for jurisdictional appropriateness, requires detailed decision-making, explaining the average resolution timeframe of 129 days. Such intricate processes have been partly responsible for protracted case durations.

While complaint volume has decreased, the top issue remains inappropriate advice, which accounted for 706 (20%) of all complaints. Other recurring issues include confusion over the classification of Self-Managed Super Funds (SMSFs) and wholesale client status, often leading to misapplication of financial thresholds, an insight noted by Sidoti, the Senior Ombudsman.

“It’s pretty clear that actually doesn’t apply in circumstances where advice is given to a trustee to an SMSF,” confirmed Sidoti. Misapplication of these financial thresholds can categorize SMSFs inaccurately, with serious advisories issued for small balance SMSFs lacking diversification.

With market volatility influenced by national political events, the authority has observed complaint trends shifting accordingly. Beyond handling regular disputes, AFCA has now been endorsed by the government to lead an external resolution scheme under the Scams Prevention Framework, a major initiative in the governmental “war on scams”, as stated by Minister Stephen Jones.

The pilot will cover three key sectors: banks, telecommunications, and digital platforms, illustrating an expansive approach to scam management involving interconnected industries.

Published:Monday, 28th Oct 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Prospa Achieves $5 Billion Milestone in SME Lending
Prospa Achieves $5 Billion Milestone in SME Lending
06 Mar 2026: Paige Estritori
Prospa, a leading non-bank lender specialising in small and medium-sized enterprise (SME) financing, has recently surpassed $5 billion in total funding since its inception in 2012. This significant achievement underscores Prospa's commitment to supporting Australian SMEs by providing accessible and flexible loan options. - read more
Renown Lending Boosts SME Funding to $400 Million Nationwide
Renown Lending Boosts SME Funding to $400 Million Nationwide
06 Mar 2026: Paige Estritori
Renown Lending has announced a significant expansion of its funding pool, increasing it from $250 million to $400 million. This move aims to provide comprehensive financial support to small and medium-sized enterprises (SMEs) across all Australian states, addressing the growing demand for flexible and accessible business financing. - read more
RBA's February 2026 Rate Hike: What It Means for Borrowers
RBA's February 2026 Rate Hike: What It Means for Borrowers
26 Feb 2026: Paige Estritori
In a decisive move to address persistent inflation, the Reserve Bank of Australia (RBA) has raised the official cash rate by 25 basis points to 3.85% during its February 2026 meeting. This adjustment marks a significant shift in the monetary policy landscape, reflecting the central bank's commitment to curbing inflationary pressures that have been building over recent months. - read more
Inflation Eases to 3.4%: What This Means for Australian Borrowers
Inflation Eases to 3.4%: What This Means for Australian Borrowers
26 Feb 2026: Paige Estritori
Recent data from the Australian Bureau of Statistics reveals a decline in the annual inflation rate to 3.4% as of November 2025, down from 3.8% in October. This unexpected easing has led to speculation that the Reserve Bank of Australia (RBA) may delay further interest rate hikes, providing a reprieve for borrowers concerned about rising loan costs. - read more
NAB Predicts Dual Rate Hikes in 2026: Implications for Borrowers
NAB Predicts Dual Rate Hikes in 2026: Implications for Borrowers
26 Feb 2026: Paige Estritori
National Australia Bank (NAB) has revised its economic outlook, now anticipating two 25 basis point increases in the Reserve Bank of Australia's (RBA) cash rate during 2026. The bank forecasts these hikes to occur in February and May, potentially raising the cash rate to 4.10% by mid-year. This projection diverges from market expectations, which have largely assumed a prolonged period of rate stability. - read more
AFCA Issues Caution to Small Businesses on Unregulated Lending Risks
AFCA Issues Caution to Small Businesses on Unregulated Lending Risks
18 Feb 2026: Paige Estritori
The Australian Financial Complaints Authority (AFCA) has recently highlighted a significant concern for small businesses: the risks associated with engaging unregulated lenders. This warning comes in response to a record number of complaints from small business owners, many of which involve lenders not affiliated with AFCA. - read more
ASIC Flags Compliance Concerns Among Small Credit Lenders
ASIC Flags Compliance Concerns Among Small Credit Lenders
18 Feb 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has recently expressed concerns regarding the compliance practices of certain small credit lenders. A comprehensive review conducted by ASIC revealed that some providers of small amount credit contracts (SACCs) may be steering vulnerable consumers towards financial products that offer fewer protections, potentially exposing them to increased financial risk. - read more
Commonwealth Bank Adjusts Lending Policies for Companies and Trusts
Commonwealth Bank Adjusts Lending Policies for Companies and Trusts
18 Feb 2026: Paige Estritori
The Commonwealth Bank of Australia (CBA) has recently implemented changes to its lending policies concerning companies and trusts. Effective from November 22, 2025, these adjustments require that borrowers seeking loans under these structures must have an existing relationship with the bank. - read more
ASIC Raises Concerns Over Payday Lenders' Compliance with Consumer Protection Laws
ASIC Raises Concerns Over Payday Lenders' Compliance with Consumer Protection Laws
10 Feb 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has recently highlighted significant concerns regarding the practices of certain payday lenders. A comprehensive review conducted by ASIC suggests that some providers of small amount credit contracts (SACCs) may be engaging in activities that contravene consumer protection laws. - read more


Personal Loans Articles

Budgeting Basics: How to Create a Stress-Free Financial Plan
Budgeting Basics: How to Create a Stress-Free Financial Plan
Budgeting is often seen as a restrictive practice, something that curtails fun and spontaneity. However, the truth is quite the contrary. Proper budgeting is a fundamental aspect of nurturing financial well-being. It's about understanding your income, controlling your spending, and ensuring that you prioritize saving and investing. A well-crafted budget can lead to a stress-free financial life by giving you a clear view of where your money is going and where you can potentially save. - read more
Understanding the Key Differences Between Secured and Unsecured Loans
Understanding the Key Differences Between Secured and Unsecured Loans
In simple terms, a loan is an amount of money you borrow from a lender and agree to pay back over time, often with interest. Loans come in various forms and can be tailored to suit different needs, such as buying a home, financing a car, or consolidating debt. - read more
Taking Control: Steps to Improve Your Credit and Secure the Loan You Need
Taking Control: Steps to Improve Your Credit and Secure the Loan You Need
Your credit score is much more than just a number; it's a reflection of your financial history and a determining factor in securing future loans. Understanding how bad credit can affect your loan applications is crucial in today's financial landscape. Bad credit can lead to frustration and disappointment when looking for a competitive loan offer, but don't lose heart—there are actionable steps you can take to improve your situation. - read more
How to Boost Your Credit Score Before Applying for a Personal Loan
How to Boost Your Credit Score Before Applying for a Personal Loan
Your credit score is a numerical representation of your financial trustworthiness. Lenders use this score to assess the risk of lending you money. - read more
A Beginner's Guide to Personal Loans During Financial Hardship
A Beginner's Guide to Personal Loans During Financial Hardship
Welcome to our beginner's guide on personal loans during financial hardship. Navigating financial challenges can be overwhelming, but personal loans could serve as a viable solution. This article will cover what personal loans are, how they work, and why they might be beneficial during tough times. - read more
Smart Budgeting Tips to Improve Your Financial Health
Smart Budgeting Tips to Improve Your Financial Health
Smart budgeting is one of the most vital tools in maintaining and improving your financial health. It provides a clear picture of your financial situation, helping you make informed decisions about spending, saving, and borrowing. - read more
Bad Credit? Here's How You Can Still Get a Competitive Personal Loan
Bad Credit? Here's How You Can Still Get a Competitive Personal Loan
In the landscape of modern finance, credit scores can often feel like gatekeepers to our goals, barring or granting access to essential funding when we need it most. The truth is, debt is as common as it is complex, threading through the lives of many with silent tenacity. Understanding its prevalence is the first step in navigating the choppy financial waters it can create. - read more
The Path to Financial Freedom: Effective Debt Management Tips
The Path to Financial Freedom: Effective Debt Management Tips
Financial freedom is the ability to live life without being burdened by the stress of money woes. Imagine having enough savings to cover emergencies, living comfortably without constant financial anxiety, and even planning for retirement confidently. This is the goal many Australians strive for – a peaceful and secure life that isn't dominated by worries about bills and debt. - read more
Quick Fixes for Common Credit Score Issues in Australia
Quick Fixes for Common Credit Score Issues in Australia
Credit scores play a crucial role in your financial life, influencing your ability to access loans, credit cards, and even housing rentals. In Australia, your credit score is a numerical representation of your creditworthiness, which lenders use to assess the risk of lending to you. - read more


Need Help Finding a Loan?


All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.

All finance quotes are provided free (via our secure server) and without obligation.
We respect your privacy.

Knowledgebase
Debt-to-Equity Ratio:
A measure of a companys financial leverage, calculated by dividing its total liabilities by stockholders equity.


Quick Links: | Small Loans | Small Personal Loans | Small Business Loans | Quick Loans Under $10000 | Fast Cash Loans | Emergency Loans | Instant Approval Loans | Bad Credit Small Loans | Online Loans Under $10000 | Short Term Loans | Unsecured Loans