Small Loans Australia

... helping Australians to finance a better future

Small Loans Australia :: News

Share this news item!

NAB Faces Legal Action for Delayed Hardship Responses

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In a recent development within the financial sector, the National Australia Bank (NAB) finds itself embroiled in a legal dispute initiated by the Australian Securities and Investments Commission (ASIC).

At the center of the controversy are allegations that the bank failed to timely respond to hundreds of loan hardship applications from its customers.

ASIC has leveled charges against NAB, alleging that the bank did not meet the standard 21-day timeframe required for acknowledging hardship pleas. Specifically, the watchdog has highlighted 345 instances where NAB failed to respond to such requests, with 320 of these cases lacking a lawful reply altogether. This constitutes over 400,000 cumulative days of delay, according to ASIC's calculations.

Joe Longo, the ASIC chair, emphasized the significance of prompt responses to hardship applications, especially for individuals facing significant challenges such as severe health issues, domestic violence, or the financial impact of the COVID-19 pandemic. "NAB unlawfully failed to respond to their customers’ appeal for help when they needed them most," Longo asserted.

This scrutiny of NAB follows a similar lawsuit against Westpac earlier in September 2023. Westpac was accused of similar misconduct involving failure to act within the National Credit Code's deadlines, affecting over 435 hardship notifications.

The regulatory body released an insightful report in May pinpointing banks’ lackadaisical attitude toward implementing effective hardship policies. Alan Kirkland, ASIC’s head of enforcement, stated, "Many lenders aren’t taking their customers’ unique circumstances into account,” highlighting an often criticized "cookie cutter approach" in this realm.

In response to these allegations, NAB's executive Sharon Cook offered an apology, acknowledging the bank's shortcomings during crucial times for their clients. "We are focused on ensuring these customers receive the support they need," she mentioned, adding that NAB is revising its approach towards financial hardship cases, taking cues from ASIC’s nationwide findings.

The legal claims specify lapses between July 2019 and July 2022, featuring scenarios such as a mortgage applicant adversely affected by COVID-19, who endured no income due to quarantine restrictions. Another instance involved an applicant struggling after leaving an abusive relationship, signifying the personal challenges underlying these hardships.

These cases challenge assumptions about major financial institutions adequately supporting Australia's most vulnerable population segments during their utmost time of need. With NAB and Westpac both under fire, this situation raises pressing concerns about how the country's biggest lenders address financial hardship.

For more context, the original insights on these developments were reported by Neale Prior and Jackson Hewett from The Nightly on November 18, 2024.

Published:Tuesday, 19th Nov 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Finance News

ANZ Bank Achieves $1.38 Billion Profit in First Quarter of 2026

01 May 2026: Paige Estritori

ANZ Bank has reported a cash profit of $1.38 billion for the first quarter of 2026, marking a 75% increase compared to the average quarterly profit in the second half of 2025. This significant growth is attributed to a 5% year-on-year rise in deposits, reaching $561.59 billion, and a 0.3% increase in net loans and cash advances, totaling $587.27 billion. - read more

Westpac CEO Highlights Recession Risks as Interest Rates Climb

01 May 2026: Paige Estritori

Anthony Miller, CEO of Westpac, has expressed concerns about the growing risk of a recession in Australia, citing escalating inflationary pressures and geopolitical tensions. In a recent interview, Miller emphasized the need for preparedness as economic circumstances evolve. - read more

APRA's New Home Loan Caps: What Borrowers Need to Know

23 Apr 2026: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at enhancing financial stability within the housing market. Effective February 2026, APRA will implement a cap limiting banks to issuing no more than 20% of new home loans with debt-to-income (DTI) ratios of six times or higher. This measure applies to both owner-occupier and investor loans, excluding new housing developments. - read more

ASIC's Investigation into Private Lending: Key Findings and Implications

23 Apr 2026: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has conducted a comprehensive review of the private lending sector, uncovering several areas of concern. The investigation revealed inconsistent and unclear reporting, downplayed risks, opaque fee structures, conflicts of interest, and poor valuation practices within the industry. - read more

New Government Support: Concessional Loans for Drought-Affected Farmers

23 Apr 2026: Paige Estritori

The Australian government has announced the introduction of new concessional loans aimed at supporting farmers and fishers affected by drought and algal blooms. This initiative is part of the government's response to the challenges faced by the agricultural sector due to adverse environmental conditions. - read more

Interest-Free Loans Launched to Aid Small Businesses During Fuel Crisis

15 Apr 2026: Paige Estritori

In response to the escalating fuel crisis impacting small businesses across Australia, the federal government has unveiled a $1 billion interest-free loan program. This initiative, part of the National Reconstruction Fund's economic resilience program, is designed to provide immediate financial relief to sectors heavily affected by rising fuel costs, including freight, fuel, and fertiliser businesses. - read more

Specialist Lenders Extend Support to SMEs Amid Fuel Price Surge

15 Apr 2026: Paige Estritori

As fuel prices continue to escalate, placing significant financial pressure on small and medium-sized enterprises (SMEs), specialist lenders such as Prospa and Judo Bank have stepped forward to offer tailored support solutions. These initiatives aim to assist businesses in managing cash flow challenges arising from increased operational costs. - read more

Government Accelerates $6.15 Billion in Business Support Amid Global Challenges

07 Apr 2026: Paige Estritori

The Australian government has announced the expedited release of $6.15 billion in concessional capital to support businesses grappling with global market disruptions. This initiative is part of the National Reconstruction Fund (NRF) and includes the Economic Resilience Program, the Net Zero Fund, and the Forestry Growth Fund. - read more

Australian Home Loan Sizes Hit Record Highs in 2026

30 Mar 2026: Paige Estritori

Recent data indicates that Australian home loan sizes have reached unprecedented levels. For owner-occupiers, the average loan size has climbed to a record $736,259, marking a 6.1% increase month-on-month and a 10.5% rise compared to the previous year. First home buyers are also borrowing more, with the average loan reaching $607,624, up 8.5% from the previous month and 11.8% year-on-year. - read more

Click for more Finance News

Personal Loans Articles

The Psychological Impact of Debt: Strategies for Stress Relief and Better Fiscal Health

It is no secret that the foundation of financial well-being is rooted in effective budgeting. In today's fast-paced world, where consumerism reigns, understanding how to manage one's finances has never been more crucial. Budgeting is not merely about restraining spending; it’s about creating a strategic plan that aligns with your financial goals and lifestyle. It allows individuals to gain control over their money, rather than letting their spending habits dictate their life course. - read more

Creating a Financial Safety Net: Insurance and Savings Tips for Young Families

Welcome to our blog! For young families, securing your future often requires careful planning and prudent financial decisions. One of the most crucial steps you can take in this journey is creating a financial safety net. - read more

Avoiding Common Pitfalls in Personal Loan Utilization

Personal loans can be a valuable financial tool when used wisely. They can help you cover unexpected expenses, consolidate debt, or even fund major purchases. However, it's crucial to understand the implications of taking out a personal loan, especially if you have bad credit. - read more

Why Having an Emergency Fund is Crucial for Your Financial Health

Imagine being hit with an unexpected expense like a car repair or medical bill. Without a financial buffer, such surprises can wreak havoc on your budget. This is where an emergency fund plays its heroic role. - read more

Understanding the Key Differences Between Secured and Unsecured Loans

In simple terms, a loan is an amount of money you borrow from a lender and agree to pay back over time, often with interest. Loans come in various forms and can be tailored to suit different needs, such as buying a home, financing a car, or consolidating debt. - read more

Taking Control: Steps to Improve Your Credit and Secure the Loan You Need

Your credit score is much more than just a number; it's a reflection of your financial history and a determining factor in securing future loans. Understanding how bad credit can affect your loan applications is crucial in today's financial landscape. Bad credit can lead to frustration and disappointment when looking for a competitive loan offer, but don't lose heart—there are actionable steps you can take to improve your situation. - read more

Interest Rates for Small Loans: Breaking Down the Basics

Interest rates play a vital role when it comes to borrowing money. They determine how much extra you'll pay on top of the amount you've borrowed. - read more

Bad Credit? Here's How You Can Still Get a Competitive Personal Loan

In the landscape of modern finance, credit scores can often feel like gatekeepers to our goals, barring or granting access to essential funding when we need it most. The truth is, debt is as common as it is complex, threading through the lives of many with silent tenacity. Understanding its prevalence is the first step in navigating the choppy financial waters it can create. - read more

How to Create a Budget That Really Works for You

Budgeting is a foundational skill in the realm of personal finance, and as crucial as setting the sails is to a captain navigating through treacherous waters. Just as steady winds propel a ship towards its destination, a well-structured budget guides individuals towards their financial goals with confidence and control. - read more

Need Help Finding a Loan?

All finance quotes are provided free (via our secure server) and without obligation.
We respect your privacy.

Knowledgebase

Truth in Lending Act (TILA):
A federal law designed to promote the informed use of consumer credit by requiring disclosures about terms and costs.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

IMPORTANT: We act solely as an introducer and refer enquiries to licensed third-party brokers, insurers, and lenders. We do not provide financial product advice or credit assistance. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should independently verify the credentials and licensing of any adviser or provider you engage. Visit the ASIC website for further information.