Small Loans Australia

... helping Australians to finance a better future

Small Loans Australia :: News

Share this news item!

NAB Faces Legal Action for Delayed Hardship Responses

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In a recent development within the financial sector, the National Australia Bank (NAB) finds itself embroiled in a legal dispute initiated by the Australian Securities and Investments Commission (ASIC).

At the center of the controversy are allegations that the bank failed to timely respond to hundreds of loan hardship applications from its customers.

ASIC has leveled charges against NAB, alleging that the bank did not meet the standard 21-day timeframe required for acknowledging hardship pleas. Specifically, the watchdog has highlighted 345 instances where NAB failed to respond to such requests, with 320 of these cases lacking a lawful reply altogether. This constitutes over 400,000 cumulative days of delay, according to ASIC's calculations.

Joe Longo, the ASIC chair, emphasized the significance of prompt responses to hardship applications, especially for individuals facing significant challenges such as severe health issues, domestic violence, or the financial impact of the COVID-19 pandemic. "NAB unlawfully failed to respond to their customers’ appeal for help when they needed them most," Longo asserted.

This scrutiny of NAB follows a similar lawsuit against Westpac earlier in September 2023. Westpac was accused of similar misconduct involving failure to act within the National Credit Code's deadlines, affecting over 435 hardship notifications.

The regulatory body released an insightful report in May pinpointing banks’ lackadaisical attitude toward implementing effective hardship policies. Alan Kirkland, ASIC’s head of enforcement, stated, "Many lenders aren’t taking their customers’ unique circumstances into account,” highlighting an often criticized "cookie cutter approach" in this realm.

In response to these allegations, NAB's executive Sharon Cook offered an apology, acknowledging the bank's shortcomings during crucial times for their clients. "We are focused on ensuring these customers receive the support they need," she mentioned, adding that NAB is revising its approach towards financial hardship cases, taking cues from ASIC’s nationwide findings.

The legal claims specify lapses between July 2019 and July 2022, featuring scenarios such as a mortgage applicant adversely affected by COVID-19, who endured no income due to quarantine restrictions. Another instance involved an applicant struggling after leaving an abusive relationship, signifying the personal challenges underlying these hardships.

These cases challenge assumptions about major financial institutions adequately supporting Australia's most vulnerable population segments during their utmost time of need. With NAB and Westpac both under fire, this situation raises pressing concerns about how the country's biggest lenders address financial hardship.

For more context, the original insights on these developments were reported by Neale Prior and Jackson Hewett from The Nightly on November 18, 2024.

Published:Tuesday, 19th Nov 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

ASIC Highlights Compliance Concerns Among Payday Lenders

06 Nov 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review into the practices of payday lenders, uncovering potential breaches of consumer protection laws. This scrutiny comes in the wake of reforms introduced under the Financial Service Reform Act 2022 (FSR Act), aimed at enhancing safeguards for consumers engaging with small amount credit contracts. - read more

Harmoney Introduces Tailored Small Personal Loans

06 Nov 2025: Paige Estritori

Harmoney, a prominent Australian non-bank lender, has expanded its offerings to include small personal loans designed to meet the diverse needs of consumers. These loans range from $2,000 to $100,000, with interest rates starting from 5.76% per annum, tailored to each individual's credit profile. - read more

Swoosh Finance Delivers Quick Small Cash Loans Online

06 Nov 2025: Paige Estritori

Swoosh Finance, an Australian online lender, is offering small cash loans ranging from $2,200 to $5,000, with a streamlined application process that can result in same-day approval. This service is designed to provide quick financial relief for individuals facing unexpected expenses or short-term cash flow challenges. - read more

RBA's Interest Rate Reduction Fuels Surge in SME Lending

29 Oct 2025: Paige Estritori

The Reserve Bank of Australia's (RBA) recent decision to cut the official cash rate by 0.25% has had a significant impact on the small business sector. In the three months following the February rate cut, small business lending volumes surged by 40% year-on-year, according to data from SME lender OnDeck Australia. This uptick suggests a renewed confidence among small business owners, who are leveraging the lower interest rates to invest in growth and expansion. - read more

Australian SMEs Increasingly Turn to Non-Bank Lenders for Investment

29 Oct 2025: Paige Estritori

Recent findings from ScotPac's SME Growth Index Report reveal a significant shift in the financing preferences of Australian small and medium-sized enterprises (SMEs). Over half (54%) of SMEs plan to utilise non-bank lenders for business investment in the next six months, marking a notable increase from 47% recorded a year ago. This trend indicates a growing inclination among SMEs to seek alternative financing solutions that offer greater flexibility and accessibility. - read more

Rate Money Announces Rate Reductions for Self-Employed Borrowers

21 Oct 2025: Paige Estritori

In a move to support self-employed Australians, non-bank lender Rate Money has announced significant reductions in interest rates across its 'Evolve Easy Doc' loan range. Effective from June 30, 2025, the new rates start from 6.64% per annum, aiming to provide more accessible financing options for small business owners and self-employed individuals. - read more

Renown Lending Partners with Marlbury Capital to Expand SME Asset-Backed Loans

21 Oct 2025: Paige Estritori

Renown Lending has announced a significant partnership with Marlbury Capital, securing a $100 million facility to expand asset-backed loans for Australian small and medium-sized enterprises (SMEs). This initiative is designed to offer fast, simple, and flexible financing solutions, enabling business owners to seize opportunities, manage cash flow, and stabilize operations. - read more

ASIC Highlights Compliance Issues Among Small Credit Lenders

21 Oct 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has recently expressed concerns regarding the compliance practices of certain small credit lenders. A comprehensive review conducted by ASIC revealed that some providers of small amount credit contracts (SACCs) may be steering vulnerable consumers towards financial products that offer fewer protections, potentially exposing them to increased financial risk. - read more

Small Business Lending Surges After RBA's Interest Rate Reductions

13 Oct 2025: Paige Estritori

In a significant development for Australia's small and medium-sized enterprises (SMEs), recent interest rate cuts by the Reserve Bank of Australia (RBA) have led to a notable increase in small business loan applications. This trend underscores a renewed sense of optimism among business owners, eager to leverage more favourable borrowing conditions to drive growth and expansion. - read more

Click for more Finance News

Personal Loans Articles

Bad Credit? No Problem! How to Get a Small Personal Loan Fast

Bad credit, often resulting from late payments, high debt levels, or other financial missteps, can feel like a major roadblock. It typically means that your credit score falls below a certain threshold and may reflect a history of financial challenges. - read more

Smart Budgeting Tips to Improve Your Financial Health

Smart budgeting is one of the most vital tools in maintaining and improving your financial health. It provides a clear picture of your financial situation, helping you make informed decisions about spending, saving, and borrowing. - read more

A Beginner's Guide to Personal Loans During Financial Hardship

Welcome to our beginner's guide on personal loans during financial hardship. Navigating financial challenges can be overwhelming, but personal loans could serve as a viable solution. This article will cover what personal loans are, how they work, and why they might be beneficial during tough times. - read more

Interest Rates for Small Loans: Breaking Down the Basics

Interest rates play a vital role when it comes to borrowing money. They determine how much extra you'll pay on top of the amount you've borrowed. - read more

Secured Versus Unsecured: Which Loan Option Aligns with Your Financial Goals?

The landscape of personal financing is broad and varied, particularly in the Australian market where individuals have access to an array of loan options. When considering lending, the fundamental distinction to comprehend is that between 'secured' and 'unsecured' loans. - read more

Quick Fixes for Common Credit Score Issues in Australia

Credit scores play a crucial role in your financial life, influencing your ability to access loans, credit cards, and even housing rentals. In Australia, your credit score is a numerical representation of your creditworthiness, which lenders use to assess the risk of lending to you. - read more

The Smart Borrower's Guide: Understanding Interest Rates on Small Loans

When it comes to borrowing money, whether it's for personal use or for your small business, understanding interest rates is paramount. An interest rate, simply put, is the cost you pay to borrow money. It's typically expressed as a percentage of the principal amount you're loaned. This fee is how lenders earn on the funds they lend and is a key component you should consider before signing a loan agreement. - read more

Bad Credit? Here's How You Can Still Get a Competitive Personal Loan

In the landscape of modern finance, credit scores can often feel like gatekeepers to our goals, barring or granting access to essential funding when we need it most. The truth is, debt is as common as it is complex, threading through the lives of many with silent tenacity. Understanding its prevalence is the first step in navigating the choppy financial waters it can create. - read more

Taking Control: Steps to Improve Your Credit and Secure the Loan You Need

Your credit score is much more than just a number; it's a reflection of your financial history and a determining factor in securing future loans. Understanding how bad credit can affect your loan applications is crucial in today's financial landscape. Bad credit can lead to frustration and disappointment when looking for a competitive loan offer, but don't lose heart—there are actionable steps you can take to improve your situation. - read more

Need Help Finding a Loan?

All finance quotes are provided free (via our secure server) and without obligation.
We respect your privacy.

Knowledgebase

Principal:
The original sum of money invested or lent, on which basis interest and returns are calculated.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

IMPORTANT: We do not provide financial product advice or credit assistance. We act solely as an introducer and refer enquiries to licensed third-party intermediaries, insurers, and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.