Small Loans Australia

... helping Australians to finance a better future

Small Loans Australia :: News

Share this news item!

Credit Woes and Unexpected Calls: An Aussie Tale

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

An Australian father has expressed his frustration over his bank's handling of his financial hardship arrangements, describing persistent calls to his spouse about unpaid mortgage bills as intimidating and unnecessary.

These events have led to a considerable downgrade of his credit rating, challenging his ability to seek better financial options.

Speaking on the condition of anonymity, Brian* shared his story, highlighting particular incidents caused by Bankwest that left a significant mark on their financial health. In desperate times,Brian arranged to pay an additional $1100 monthly to catch up on his mortgage, but the bank still reported missed payments, tumbling his credit score severely.

The resulting bad credit has stalledBrian's opportunities to refinance to more favorable terms. "This case demonstrates a larger tendency among banks,"Brian stated, "to complicate customer transitions to more affordable rates, which I see as a form of predatory banking."

Compared to his experience with HSBC,Brian noted that while he has similar hardship accommodations for another property with them, they have never marked a payment as missed. This inconsistency amplified his distress regarding Bankwest's practices.

Back in March, an unexpected call from Bankwest to his wife regarding an $8000 outstanding debt left the family in anxiety, as his wife feared losing their home. The emotional impact was profound, as she was not the one familiar with their financial dealings.

Efforts to resolve the issue were met with an unfortunate incident where they received a letter from Bankwest declining a request for financial aid-a request whichBrian insists they never submitted. "It just added to the whirlwind of confusion," he said.

Brian's experience is further compounded by the launch of a complaint with the Australian Financial Complaints Authority (AFCA). Although the complaint acknowledged Brian had enough notice on the impact of his credit report, the abrupt nature of the call was deemed inappropriate. Bankwest was advised to consider compensating $1000 for the distress caused by the call.

A Bankwest representative, in response to requests for comments, emphasized their adherence to financial regulations and the emphasis placed on explaining the implications of hardship arrangements. "Our goal is always to communicate clearly with customers," they stated, outlining safeguards for customers considering various financial options.

This shell of events shuttered Melbourne’s landscape further with Bankwest closing its only branch in the city, leaving personal consultations out of reach, and forcing reliance on remote communication lines.

Reviewing other analysis such as the report by Jeremy Piper in NCA NewsWire, and based on insights in Sarah Sharples' expose in News.com.au, customers like Brian are testing the industry’s harmony with customer welfare policies during economic volatility.

Brian's case serves as a reminder of the ripple effects of financial behaviors and policies on everyday lives, underscoring the persistent struggle for transparency and fair treatment in banking.

Published:Saturday, 26th Oct 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

RBA's Interest Rate Reduction Fuels Surge in SME Lending

29 Oct 2025: Paige Estritori

The Reserve Bank of Australia's (RBA) recent decision to cut the official cash rate by 0.25% has had a significant impact on the small business sector. In the three months following the February rate cut, small business lending volumes surged by 40% year-on-year, according to data from SME lender OnDeck Australia. This uptick suggests a renewed confidence among small business owners, who are leveraging the lower interest rates to invest in growth and expansion. - read more

Australian SMEs Increasingly Turn to Non-Bank Lenders for Investment

29 Oct 2025: Paige Estritori

Recent findings from ScotPac's SME Growth Index Report reveal a significant shift in the financing preferences of Australian small and medium-sized enterprises (SMEs). Over half (54%) of SMEs plan to utilise non-bank lenders for business investment in the next six months, marking a notable increase from 47% recorded a year ago. This trend indicates a growing inclination among SMEs to seek alternative financing solutions that offer greater flexibility and accessibility. - read more

Rate Money Announces Rate Reductions for Self-Employed Borrowers

21 Oct 2025: Paige Estritori

In a move to support self-employed Australians, non-bank lender Rate Money has announced significant reductions in interest rates across its 'Evolve Easy Doc' loan range. Effective from June 30, 2025, the new rates start from 6.64% per annum, aiming to provide more accessible financing options for small business owners and self-employed individuals. - read more

Renown Lending Partners with Marlbury Capital to Expand SME Asset-Backed Loans

21 Oct 2025: Paige Estritori

Renown Lending has announced a significant partnership with Marlbury Capital, securing a $100 million facility to expand asset-backed loans for Australian small and medium-sized enterprises (SMEs). This initiative is designed to offer fast, simple, and flexible financing solutions, enabling business owners to seize opportunities, manage cash flow, and stabilize operations. - read more

ASIC Highlights Compliance Issues Among Small Credit Lenders

21 Oct 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has recently expressed concerns regarding the compliance practices of certain small credit lenders. A comprehensive review conducted by ASIC revealed that some providers of small amount credit contracts (SACCs) may be steering vulnerable consumers towards financial products that offer fewer protections, potentially exposing them to increased financial risk. - read more

Small Business Lending Surges After RBA's Interest Rate Reductions

13 Oct 2025: Paige Estritori

In a significant development for Australia's small and medium-sized enterprises (SMEs), recent interest rate cuts by the Reserve Bank of Australia (RBA) have led to a notable increase in small business loan applications. This trend underscores a renewed sense of optimism among business owners, eager to leverage more favourable borrowing conditions to drive growth and expansion. - read more

Expansion of Private Credit Market Opens New Financing Avenues for Australian SMEs

13 Oct 2025: Paige Estritori

The Australian financial landscape is witnessing a significant shift as the private credit market experiences substantial growth, offering small and medium-sized enterprises (SMEs) alternative avenues for financing. This expansion is particularly noteworthy in the context of traditional banks tightening their lending criteria, leaving many businesses in search of accessible funding solutions. - read more

Reserve Bank of Australia Advises Caution on Borrowing as Rate Cuts Loom

13 Oct 2025: Paige Estritori

As the Australian economy anticipates potential interest rate reductions, the Reserve Bank of Australia (RBA) has issued a cautionary note to households, advising against excessive borrowing that could lead to financial instability. This advisory comes amidst a backdrop of economic recovery efforts and aims to prevent the emergence of a boom-bust cycle driven by unsustainable debt levels. - read more

Westpac's Strategic Expansion in Business Banking

05 Oct 2025: Paige Estritori

Westpac Banking Corporation has announced a significant expansion in its business banking division, with plans to recruit 350 new bankers over the next two years. This strategic move is part of Westpac's concerted effort to reclaim its leadership position in Australia's business lending market. - read more

Click for more Finance News

Personal Loans Articles

Creating a Financial Safety Net: Insurance and Savings Tips for Young Families

Welcome to our blog! For young families, securing your future often requires careful planning and prudent financial decisions. One of the most crucial steps you can take in this journey is creating a financial safety net. - read more

Avoiding Common Pitfalls in Personal Loan Utilization

Personal loans can be a valuable financial tool when used wisely. They can help you cover unexpected expenses, consolidate debt, or even fund major purchases. However, it's crucial to understand the implications of taking out a personal loan, especially if you have bad credit. - read more

The Path to Financial Freedom: Effective Debt Management Tips

Financial freedom is the ability to live life without being burdened by the stress of money woes. Imagine having enough savings to cover emergencies, living comfortably without constant financial anxiety, and even planning for retirement confidently. This is the goal many Australians strive for – a peaceful and secure life that isn't dominated by worries about bills and debt. - read more

Quick Fixes for Common Credit Score Issues in Australia

Credit scores play a crucial role in your financial life, influencing your ability to access loans, credit cards, and even housing rentals. In Australia, your credit score is a numerical representation of your creditworthiness, which lenders use to assess the risk of lending to you. - read more

Interest Rates for Small Loans: Breaking Down the Basics

Interest rates play a vital role when it comes to borrowing money. They determine how much extra you'll pay on top of the amount you've borrowed. - read more

Secured Versus Unsecured: Which Loan Option Aligns with Your Financial Goals?

The landscape of personal financing is broad and varied, particularly in the Australian market where individuals have access to an array of loan options. When considering lending, the fundamental distinction to comprehend is that between 'secured' and 'unsecured' loans. - read more

Understanding the Key Differences Between Secured and Unsecured Loans

In simple terms, a loan is an amount of money you borrow from a lender and agree to pay back over time, often with interest. Loans come in various forms and can be tailored to suit different needs, such as buying a home, financing a car, or consolidating debt. - read more

The Psychological Impact of Debt: Strategies for Stress Relief and Better Fiscal Health

It is no secret that the foundation of financial well-being is rooted in effective budgeting. In today's fast-paced world, where consumerism reigns, understanding how to manage one's finances has never been more crucial. Budgeting is not merely about restraining spending; it’s about creating a strategic plan that aligns with your financial goals and lifestyle. It allows individuals to gain control over their money, rather than letting their spending habits dictate their life course. - read more

Bad Credit? Here's How You Can Still Get a Competitive Personal Loan

In the landscape of modern finance, credit scores can often feel like gatekeepers to our goals, barring or granting access to essential funding when we need it most. The truth is, debt is as common as it is complex, threading through the lives of many with silent tenacity. Understanding its prevalence is the first step in navigating the choppy financial waters it can create. - read more

Need Help Finding a Loan?

All finance quotes are provided free (via our secure server) and without obligation.
We respect your privacy.

Knowledgebase

Credit Default Swap (CDS):
A financial derivative or contract that allows an investor to "swap" or offset their credit risk with that of another investor.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

IMPORTANT: We do not provide financial product advice or credit assistance. We act solely as an introducer and refer enquiries to licensed third-party intermediaries, insurers, and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.